Privacy

 

At Blade Exchange, we value your privacy and personal information should it be provided to us.

We commit to manage information securely and responsibly, and will not disclose it to third parties;  the only exception to this, could be where third parties are contracted as part of our service provision, or we are legally required to do so.

In such circumstance, third parties are constrained to agree to our confidentiality provisions.

We do not sell, share or rent your personal information to any third party.

 

Collection of Information

At Blade Exchange, we collect information from you when you:

1)       Register to receive our newsletter, or

2)       Purchase items in our store

3)       Agree to be added to our mailing list.

During this process, you may be asked for information such as name, address, contact and credit card details.

 

Credit card information that is provided is used for the current transaction only, and then deleted or destroyed.  We do not store credit card details.

In situations where credit is provided, and payment made in multiple instalments , the card details are kept for the duration of the credit period only, and then destroyed.

Our site utilises a secure server, and any sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ secured database.

Like most sites, cookies may be used on this site for the express purpose of aggregating data and site traffic interaction, to enable superior site experiences for you into the future.  They will not negatively effect your computer hardware or software in any way.

How Information is Used

Other personal information is stored only for the purpose of:

We reserve the right to update or change these terms and conditions at any time as is deemed fit, and your continued use of the site will signify your acceptance of any adjustment to these terms.

All updates will be outlined in this section of our website.

Payment and Returns

Payment via credit card, Paypal, or direct debit are all accepted methods of payment.

Payment should be made prior to the despatch of the goods; in circumstances where goods are provided, they remain the property of Canine King Pty Ltd until payment is made in full.

Scissors – “Try to Buy”’ Policy

Scissors purchased can be returned within 7 days, under our “Try to Buy” promotion.  The scissors should be returned in the same condition in which they are received, so any damage incurred, may incur a restoration fee.

Refer to the relevant page on our website for return freight charges, where applicable,  You will need to notify us of the pickup request.

All scissors will be charged to your credit card prior to despatch, and then re-credited for returns sent back to us within the 7 days of original despatch.

 

Blade Sharpening and Other Services

All blade sharpening is guaranteed, so any dissatisfaction should be notified to us within 7 days, at which time any issue will be speedily rectified.

 

Other Products

All other product sales are final, but should there be a need to return an item, please notify us prior to returning the shipment, for credit approval.

 

Shipping

Goods are shipped via Australia Post, Fastway or our own courier network.

Shipping does not include insurance, so if a customer wishes to add insurance, they will need to notify us at the time of ordering.

Blade Exchange, and Canine King Pty Ltd, does not accept responsibility for any losses made by Australia Post, Fastway or other outside carrier, but our utmost assistance shall be provided at all times to ensure your goods arrive safely to you.